Apple watch

[Dewedrop]

I bought an Apple Watch outright from the Apple Store. My (full works) price plan should let me use my data between phone and watch. I try to add my watch I’m not eligible? I don’t get what the issue is? I’m not asking for an additional line…..I own the watch outright, it’s already part of what I’m paying for. This beggars belief quite frankly 

[Linzi_H · Accepted solution]

Hi @Dewedrop 

Welcome to the community.

I'm disappointed to hear you're having trouble setting up your Apple Watch data plan.

If you're seeing an error when setting this up through the Watch app, then call the team so they can review this for you. 

Linzi 

[Chris_B]

@Dewedrop  it is an additional line even if your tariff offers you watch data.    How long have you had this tariff for ?  

[Dewedrop]

7 months and paid my bills on time 

[Chris_B]

@Dewedrop  So you’re trying to add it via the watch app on your phone ?  

[Dewedrop]

Yes

[Leanne_T]

Hi @Dewedrop 

Thanks for coming back to us. 

If you are still having this message show when trying to set up the watch, please call us as @Linzi_H advised and the team can get this looked into for you. 

Let us know how you get on 🙂

Leanne.