Returns

[adammccomb]

I have tried to return my Airpod Max through the EE app but it says my return has been submitted and my return label will show soon, it’s been 4 days and there is no return label and I also did NOT receive an email to confirm the return either? 

I have been on hold for the last half an hour trying to speak to someone to get these returned within the 14 days, someone help

[Northerner]

Hi @adammccomb 

Have you checked your spam/junk folder.

Thanks 

[adammccomb]

Yes, there is nothing in there

[Michael_D]

Hi @adammccomb 

I would have expected you to have heard something by now.

Did you purchase the AirPods Max outright or was it on Add to Plan to pay monthly?

Michael

[adammccomb]

Hi,

It was a pay monthly plan, it says on the app my return was submitted on the 26th September but i have not received an email and there is no QR code to return the item, I am going to have to go into a physical shop because trying to get in contact over the phone is not possible and i am not even going to try again as the last 2 times have been over 45 minute wait times which I just gave up.

[Michael_D · Accepted solution]

Have you tried to complete the return form on our website? That would go directly to our returns team who would get back to you.

Michael

[adammccomb]

Hi Michael,

Thanks for this! I have created a return there and will await a response. 

They need to make this more accessible on the website, access to customer support is awful!

Thanks!

[Michael_D]

My pleasure @adammccomb.

Please keep me posted when you have heard back from them.

Michael