Returning a damaged handset

[Rebeccah16]

Does anyone know how long it takes to return a handset as I mine was collected from me in person last Wednesday and I still have not had any confirmation from EE and its been 5 days. 

[Leanne_T]

Hi @Rebeccah16

Thanks for coming here.

Was the return for an upgrade or new contract and the phone was damaged? 

Or, have you sent the phone to be repaired? 

Leanne.

[Rebeccah16]

Hi, thanks for replying. The phone was an upgrade and it was damaged when I received it. It was collected in person from me last Wednesday 28th September and I'm still waiting for confirmation from EE that they've received it before I can get a new handset. It took over 4 hours over several phone calls just to return the phone.
Thanks, Rhodri

[Leanne_T]

Thanks @Rebeccah16

Once the return has been processed your upgrade dates and plan will be changed in your My EE account. 

If you would like an update please give us a call on 150. 

Leanne.

[Rebeccah16]

Thanks again for replying. I don't think I'll be phoning 150 again as I mentioned, I've been on the phone for over 4 hours trying to return the damaged handset and for such a simple prosses, how it has come to this is beyond me. Your help is really appreciated, thanks.

[Leanne_T]

No problem @Rebeccah16

Once the account is updated and the contract dates have been amended, you can upgrade again online 🙂

Leanne

[Rebeccah16]

Thank you ever so much for replying, it's nice to know that somebody cares. Enjoy the rest of your day and take care.

[Leanne_T]

You too @Rebeccah16

If you need any help in future, please come back and let us know. 

Leanne 🙂