iPhone 14 wont activate

AGR1 · ‎13-10-2023

Hi

i have upgraded to iphone14 - spoke to customer support as couldn’t activate eSIM - they couldn’t do either and sent out another - which neither the customer support team or technical support have been able to activate. After a lot of time on helplines I still have no functioning phone after a week. Am beginning to worry I have been sent a dodgy handset. Any thoughts please? Increasingly thinking in terms of returning handset.

thanks in anticipation

Northerner · ‎13-10-2023

Hi @AGR1

Are EE sending you a new sim.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

AGR1 · ‎13-10-2023

Thanks for replying. Not sure my post was as clear as it should have been. When I said EE have sent me another SIM I meant a new SIM card. Neither the customer service nor the tech team were able to activate it today.

James_B · ‎14-10-2023

What were you advised when you spoke to Customer Care @AGR1?

James

AGR1 · ‎14-10-2023

Hi

Thanks for your help. Spent another hour in shop and then another hour trying to exchange phone( unsuccessfully). It appears I was sent a ‘black listed’ phone - reason why was not made clear to me - the phone is going back and I plan to leave EE. A very disappointing experience.

Thanks again for taking time to respond.

Sent from my iPad