iPhone 14 wont activate

AGR1
Investigator
Investigator

‎13-10-2023 06:31 PM

Hi

i have upgraded to iphone14 - spoke to customer support as couldn’t activate eSIM - they couldn’t do either and sent out another - which neither the customer support team or technical support have been able to activate. After a lot of time on helplines I still have no functioning phone after a week. Am beginning to worry I  have been sent a dodgy handset. Any thoughts please? Increasingly thinking in terms of returning handset.

thanks in anticipation

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎13-10-2023 06:58 PM

Hi @AGR1 

Are EE sending you a new sim. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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AGR1
Investigator
Investigator
In response to Northerner

‎13-10-2023 09:05 PM

Thanks for replying. Not sure my post was as clear as it should have been. When I said EE have sent me another SIM I meant a new SIM card. Neither the customer service nor the tech team were able to activate it today. 

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James_B
EE Community Manager
EE Community Manager
In response to AGR1

‎14-10-2023 08:47 AM

What were you advised when you spoke to Customer Care @AGR1?

James

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AGR1
Investigator
Investigator
In response to James_B

‎14-10-2023 05:21 PM

Hi

Thanks for your help. Spent another hour in shop and then another hour trying to exchange phone( unsuccessfully). It appears I was sent a ‘black listed’ phone - reason why was not made clear to me - the phone is going back and I plan to leave EE. A very disappointing experience.

Thanks again for taking time to respond.


Sent from my iPad
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