iPhone 14 wont activate

AGR1
Investigator
Investigator

‎13-10-2023 06:31 PM

Hi

i have upgraded to iphone14 - spoke to customer support as couldn’t activate eSIM - they couldn’t do either and sent out another - which neither the customer support team or technical support have been able to activate. After a lot of time on helplines I still have no functioning phone after a week. Am beginning to worry I  have been sent a dodgy handset. Any thoughts please? Increasingly thinking in terms of returning handset.

thanks in anticipation

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎13-10-2023 06:58 PM

Hi @AGR1 

Are EE sending you a new sim. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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AGR1
Investigator
Investigator
In response to Northerner

‎13-10-2023 09:05 PM

Thanks for replying. Not sure my post was as clear as it should have been. When I said EE have sent me another SIM I meant a new SIM card. Neither the customer service nor the tech team were able to activate it today. 

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James_B
EE Community Manager
EE Community Manager
In response to AGR1

‎14-10-2023 08:47 AM

What were you advised when you spoke to Customer Care @AGR1?

James

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AGR1
Investigator
Investigator
In response to James_B

‎14-10-2023 05:21 PM

Hi

Thanks for your help. Spent another hour in shop and then another hour trying to exchange phone( unsuccessfully). It appears I was sent a ‘black listed’ phone - reason why was not made clear to me - the phone is going back and I plan to leave EE. A very disappointing experience.

Thanks again for taking time to respond.


Sent from my iPad
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