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Hp Deskjet 2820e printer cannot connect to my router

Profile closed
Not applicable

‎22-09-2025 06:50 PM

Hello,

I have a EE Smart WiFi Smart Hub Pro SH40J Router and it works fine but have issues with the router on Windows 11 24H2 in wireless connections it lists my printer but the printer does not connect to the router, have reset the printer but no good.

Any help would be greatly appreciated 

Thanks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-09-2025 11:09 PM - edited ‎22-09-2025 11:10 PM

@Profile closed : Sorry, but where does Windows 11 24H2 come into it? Aren't you connecting the printer to the router, not to a PC?

Have you tried the WPS buttons on the router followed by the printer.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎22-09-2025 11:12 PM - edited ‎22-09-2025 11:21 PM

@Profile closed Have a look!

HP DeskJet 2820e All-in-One Printer Setup | HP® Support

ee-smart-hub-pro-userguide-v9.pdf

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