Hp Deskjet 2820e printer cannot connect to my router

Profile closed · ‎22-09-2025

Hello,

I have a EE Smart WiFi Smart Hub Pro SH40J Router and it works fine but have issues with the router on Windows 11 24H2 in wireless connections it lists my printer but the printer does not connect to the router, have reset the printer but no good.

Any help would be greatly appreciated

Thanks

JimM11 · ‎22-09-2025

@Profile closed Have a look!

HP DeskJet 2820e All-in-One Printer Setup | HP® Support

ee-smart-hub-pro-userguide-v9.pdf

View solution in original post

XRaySpeX · ‎22-09-2025

@Profile closed : Sorry, but where does Windows 11 24H2 come into it? Aren't you connecting the printer to the router, not to a PC?

Have you tried the WPS buttons on the router followed by the printer.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎22-09-2025

@Profile closed Have a look!

HP DeskJet 2820e All-in-One Printer Setup | HP® Support

ee-smart-hub-pro-userguide-v9.pdf

Chris_S · ‎24-09-2025

Hi @APACHE060

Did you find a solution to your problem when you looked at the link that @JimM11 posted?

Chris S