Eufy E340 video doorbell connection problem

[tjturpin]

I have recently purchased a Eufy E340 video doorbell, but can't seem to connect it to my Smart Hub SH32B.

I've tried connecting to the 2.4Ghz Wi-Fi, but it still won't connect.

Has anyone else had the same problem, and have a solution?

Thanks

[Chris_B]

@tjturpin  Is your phone/tablet connected to 2.4Ghz ?    It has to be,    Have a watch of THIS 

Is your doorbell mounted yet ?   It’s best to have this with you near the router.  

[tjturpin]

Hi Chris_B

Yes, my phone (Apple iPhone) is connected to the 2.4Ghz, but it still doesn't connect, I also have a wi-fi extender which is on the 2.4Ghz and it doesn't connect to that either. Not sure what else to try

thanks

[XRaySpeX]

@tjturpin : Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

[tjturpin]

hi XraySpeX

thank you for your reply. 

I've already tried that method as well, but with no success

[Ali_A · Accepted solution]

@tjturpin 

Can you try deleting the the Eufy app on your phone and re-download it from App store, 
Then log back in >  reset doorbell  >  add new ?

Ali

[tjturpin]

Hi Ali_A

That worked!

How strange.

Thank you for your help

[Ali_A]

That's great @tjturpin 

Glad it worked for you and you're up and running again. 

Thanks for getting back to me and keeping me updated with this! 

Ali