Delivery of apple watch

[arhugh]

Ordered my watch last week, the order was dispatched 6 days ago

But until now, I have not received anything from either DPD or EE, where is my order?

[Chris_B]

@arhugh  Did you receive a tracking number?  Did you receive a text/email from DPD stating they had your item and it was due for delivery?  

[arhugh]

I have a track number from EE, it says dispatched, then nothing else, nothing from DPD

[Minkey1]

Instal the DPD app, put in the tracking no given, what does it say?

[Chris_B]

@arhugh   Does that tracking number start with a XKO or XKN ?   Because if it does that’s an order number. You get a tracking number once a device is allocated to you.      And DPD will definitely notify you that they have an item for you.     And has EE notified you it’s been dispatched?   

[arhugh]

It starts with XKO

I use this to track on EE's site, it said dispatched. Does it normally take this long?

[arhugh]

It says details incorrect, I think it is not track no for DPD

[Debbie_G]

Hi @arhugh.

Welcome to the community.

I'm sorry you've not received an update on your order. If you get in touch with our Guides, they will be able to check the order status for you and help you track this.

Debbie 🙂

[arhugh]

Left my number and hour ago, it said will call back in 15mins.

Anyway, will it be faster if I go to a EE shop to sort that out?

Thank you!

[Debbie_G]

Thanks for getting back to me @arhugh.

I'm sorry to hear you haven't received a call back yet. 

How did you arrange this call back?

If your order number starts with xko, the EE store wouldn't be able to check the order as it is a web order, but they would be able to contact our Guides over the phone for you.

Debbie 🙂