Other phones & Devices

Resolved! Returned iWatches Signed and proof but not removed off account

Is there someone that can give me advice? As I have never had this issue before, I returned 2 iWatches separately as that’s what I was told to do with there own packaging paid for special delivery on both as advised kept the receipt etc says it was d...

Oculus quest 3

Hi I bought an Oculus Quest 3 from the EE store at Derbion last Thursday, but it doesn’t work. I tried charging it for several hours, but it still won’t turn on. What should I do? Thanks

Google pixel 3 watch

Why am I unable to add a Google watch to my account

Resolved! New phone

I spoke to someone the other day about getting a new phone on my existing account and now I can't find the conversation with the person and want to order one now

Resolved! CANCELLING A PAIRED WATCH PLAN

My paired watch plan ended in May 24, I called in February to change my phone plan and said I wanted to cancel my paired watch plan when it came to an end too. As far as I was concerned it was going to cancel as I had asked for it to be cancelled fro...

Resolved! Stolen phone

My phone was lost but i managed to track it but they stole my sim card i really need my old number

Xplora X6 Play

Hi I've just got the X6 Play for my daughter but can't use it as there seems to be no sim... can this be connected as an eSim?

Resolved! Buying a new watch but it asks for a PAC code or new number

When I go to sign the contract, it asks me for a PAC code or if I want to give it a new number. What should I choose? I want to receive my calls from people who dialed the same number as usual, on both devices. But I don't want my current number disc...

Xplora x5 watch issues

Hi, my son has an Xplora x5 watch and I’ve got him an EE sim but he can neither make or receive calls. It just goes to voicemail, EE voicemail pleaee can anyone help?thanks

Device Unlock - Website re-routes in a circle

How do you make the website work with device unlocking? My device is locked and I have tried about 10 times to get it to unlock via the Web page and it says to note down the code. Once received, it tells me to click on the link but just puts me back ...

Other phones & Devices

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