xko order number

[Dixiedoo]

I haven't received my order, I also haven't had any messages or recent emails about status. I've also tried tracking order but just says I've timed out all the time

[Mod edit: please don't share personal details - order number removed]

[Linzi_H]

Hi @Dixiedoo 

Welcome to the Community.

If you've placed an order online, you can expect an email confirmation to arrive within 24 hours. This will detail the deal you've chosen along with any updates. It sounds like you've received this if you have information to try and track the order, which would indicate things have been successful. 

If you can't track anything, there's a chance we haven't yet assigned stock to your order, and I'd love to check any expected dispatch times for you. 

Can you let me know what device you're waiting for? (Please include make/model, storage size, colour, and date you placed the order).

Speak soon,
Linzi 

[Dixiedoo]

I have still not received anything yet. 

I placed my order on the 4th November, for a I-phone 14, 125gb, colour midnight. I've even checked my spam mail and nothing. No messages or emails. Got an email on the 4th when I placed order saying we have your order.

[Katie_B · Accepted solution]

Thanks for providing extra details @Dixiedoo. 

I have checked and can see the iPhone 14 125GB is Midnight is available with good stock levels. 

Please give us a call so our customer care team can look to chase your order. 

Katie