ordered a new phone and yet again no contact from ee

[french1973]

im exactly the same I've ordered 3 times and recieved nothing back and everytime I put the referance number in im timed out!!!

[Chris_B]

@french1973  Have you checked your spam folder ? 

[Linzi_H · Accepted solution]

Hi @french1973 

Welcome to the Community. 

It sounds like your order isn't completing for some reason, especially after you've tried three times already. What reference number are you trying to add alongside your order? 

That's a good shout from @Chris_B to see if the team has sent an email, but it's managed to head into your spam folder. 

If you've had no order confirmation, and being timed out like this, I would suggest speaking with our team directly so they can help further.

Linzi