no delivery info

Rachaelmary · ‎07-01-2026

Hello,

I ordered a phone on Saturday, and on tracking it is down as awaiting dispatch. however, DPD have tried to deliver this twice on Monday and on Tuesday and now down as requested to return to consigner. im concerned as I never received any dispatch info. I never received any text messages from DPD advising of a ETA, and I have had no tracking information. the only reason i know is the sorry we missed you cards when I came home from work and the tracking info via them.

What can I do to get this phone? Thanks.

Northerner · ‎07-01-2026

Hi @Rachaelmary

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎07-01-2026

Hi @Rachaelmary

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Rachaelmary · ‎08-01-2026

I’ve been trying but cannot actually speak to anyone. This is so frustrating

Rach_H · ‎09-01-2026

I understand that this is frustrating @Rachaelmary, but out Customer Service team are the best people to help you with this.

What is happening when you try calling?

Rach