iPhone 14 pro max order

[Chez21]

 

Hi @EE Community Manager

I ordered an iPhone 14 pro max yesterday and received no confirmation email although the upfront payment which was £30 was take from my account. Any idea what’s going on? 

[Katie_B]

Hi @Chez21. 

Delivery details will be what you provided. 

For example your address and post code. 

Katie

[Chez21]

Hi

I don’t have any reference number to add to track. I put in my details on the DPD app and nothing is showing. I don’t know if I should go into the store and order a new one but £30 pounds was already taken from my account. I just didn’t receive a confirmation text or email. [image0.jpeg]

[Katie_B]

Thanks for checking @Chez21. 

Have you tried using our online chat service that can be found HERE. 

Kati