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Up grade

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Carolynm50
Visitor

‎22-06-2023 12:27 PM

Good afternoon,  I have just ordered my upgrade but I have not received any confirmation from ee and I can't find anything on my account.  Would this still go through please 

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Alex_M
Star Contributor
Star Contributor

‎22-06-2023 02:08 PM

Hi @Carolynm50,

Have you received a text from EE? It may also be worth checking your junk folder in case the email has landed there.

Failing that, I would suggest that you get in touch with the mobile care team by calling 07953 966 250 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎22-06-2023 02:08 PM

Hi @Carolynm50,

Have you received a text from EE? It may also be worth checking your junk folder in case the email has landed there.

Failing that, I would suggest that you get in touch with the mobile care team by calling 07953 966 250 from any phone.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM