Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55684 Views
  • 118 replies
  • 15 Helpful

No parcel or order number

I made an order yesterday for a iPHONE 13 Pro in green. I was told I will get it next day delivery which is today. I  have no been sent any order number for the order neither any correspondence from DPD. What is goin on with my order?Thanks

teebz01 by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

My Order still not any updated 14 Pro

Hi officer, my order #xxxxxxxxxx iPhone 14 pro black 128G confirmed delivered 7 working days before, but still now don’t have any updated, could you mind help me to track it? [Mod edit: Please do not post order numbers on the public board. Thanks!]

order number for my replacement

i am due for a replacement today from dpd but i havent heard anything can i have an order number or can this be chased up, dpd will also collect the apple watch delivered on sunday and give ,me a new one. thanks xxxxxx xxxxxx [Mod edit: Please do not...

iPhone 14 pro 128gb silver order

I ordered the above device last Monday and knew I would be in for a bit of a wait. I paid £30 upfront cost and today I’ve received a refund of £30 from EE and a text to say my “order is on track”. Not sure what on track means but wondering why I’ve r...

No confirmation

I ordered an Nreal Air device over the weekend and the money was taken from my account, but I have not had an email or text confirmation.It said next day delivery and that I'd get a text with the DPD details, none of which has happened.  So I phoned ...

iPhone 14

I had placed a order for the iPhone 14 and I got a email not long after asking me to contact EE about the information I’m new to EE and haven’t had this with any other network provider is this normal?

New phone and contract

I had a call from ee today and ordered a iPhone 11 on a 24 month contract but I can’t find my deal on my ee account 

Order over the phone.

Hello, I recently upgraded my plan over the phone and ordered the iPhone 14 Pro in Black on a 2 year contract but never received a confirmation email or text so I haven't got an order number. I paid a £30 deposit over the phone and signed the online ...

Delivery

Hi, I ordered the iPhone 14 pro max 256gb on 18/11/22. When will I receive it? Because I’m trading my old phone in and the deal on that expires on 02/12/22 and I don’t want to be without a phone after that date if my new one doesn’t arrive before the...

A3murphy by Valued Contributor
  • 358 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro max gray

Ordered 2 weeks ago still got no tracking info or email confirmation 

Reece325 by Contributor
  • 817 Views
  • 21 replies
  • 0 Helpful