iPhone 15 Pro Max Tracking

[MillerMi10]

Hi,

I ordered an iPhone 15 Pro Max Blue Titanium yesterday, since then I have received any information on tracking and it’s not showing in my EE app. Could I have any info on when I will get information?

[James_B]

Hi @MillerMi10,

Welcome to the EE Community. 🙂

You'll receive your tracking information from DPD before 11am on the day of your delivery.

Thanks

James

[MillerMi10]

Hi James,

This is the same person here, yes it might do that but currently in the My EE app if I didn’t know i ordered it I would even be able to tell. There’s no way of finding any information about it under the orders section or anything. I also got a text this morning saying:

Hi from EE. A new document for your iPhone 15 Pro Max 256GB Blue Titanium device agreement is now available to view in My EE, please log in to view it.

However, I can’t find anywhere in the app to “view” the document.

[James_B]

Hi @MillerMi10,

Due to the large amount of orders we are currently receiving for the new iPhone, it make take a little time before your order details are available in My EE.

I'm sorry for any inconvenience caused.

James

[joshb123]

hi I made an order today and says order summary- there's no order number? s this normal 

[James_B]

Hi @joshb123,

Welcome to the EE Community. 🙂

Your order may still be being processed.

You should receive an order confirmation email once it has been completed.

James

[Michaelday123]

Hello look online it says the iPhone 15 Pro max being delayed on till November so we won't get a tracking information because I'm waiting for the iPhone 15 Pro max awell

[ToriesOutNow]

Shockingly bad ‘service’. Preordered my 1TB 15 Pro Max (the most expensive model) on the 15th. Got a text yesterday reassuring me all was well so expected it today. No text from DPD, had to call and wait. Told there was a delay but no timeframe but those that order today should expect a 28 day delay. Was readying my 12 Pro Max to sell and receiving 15 accessories today. EE must have known there was a delay. No word on that at all. Feels like I’ve been scammed to be locked into a £115 a month contract. Had I known this delay was happening I would have had a rethink on my upgrade and not wasted over £100 on accessories I don’t know when I’ll be able to use…

[Abimbaby]

Please I ordered on 15th of September for iPhone 15 pro max in store and until now no update or call or email 

[Christopher_G]

Hi @Abimbaby 
Welcome to the community.

The current estimate for new orders of that device is to 'expect dispatch in more than 28 days'. Orders are sent out on a first come, first served basis, clearing the oldest orders first. DPD will be in touch when it's ready to be delivered.

Thanks for your patience.

Chris