how can i find out if my order has been accepted?

[Lonnie08]

I've ordered a tablet on a pay monthly basis,there was no upfront payment required so of course nothing has been taken. I've received an email saying my order is being processed with an order number but i can't track it and i need the tablet for work so would be useful to know if i have been accepted.

also if I've been accepted when should i expect delivery?

thank you

[Christopher_G]

Hi @Lonnie08

Welcome to the community.

It's great that you've received the order number. If the order wasn't successful, you would have received another email to say that we need to speak to you about your order.

Which tablet did you order?

Chris

[Lonnie08]

I ordered a samsung galaxy tab s6 lite 64GB in grey

[Christopher_G]

When did you order, @Lonnie08?

I've checked and that tablet is in stock and expected to be dispatched within 1 working day.

Chris

[Lonnie08]

Brilliant 

I only ordered last night but was told that sometimes the item is out of stock and i was worried i wouldn't receive in time 

Thank you for your fast response and putting my mind at ease 

[Christopher_G]

Ah OK, no problem, @Lonnie08. 🙂

DPD will be in touch when it's ready to be delivered.

Chris

[Danielle201216]

Hey i placed an order an the iphone 14 but havent received any emails and its took the upfront payment, how do i no weather its been accepted or not? 

[James_B]

Hi @Danielle201216,

Welcome to the EE Community. 🙂

Don't worry, our sales team would contact you directly if there was a problem with your order. You'll receive a text message with tracking details as soon as it's dispatched.

James

[Andre24]

Hello Chris, I have a similar issue. Only I recieved no confirmation email and I don't know if my order was processed. However, the uprfont cost was taken. Could you help me check it?

[Christopher_G]

Hi @Andre24 

What did you order and when did you order it? With it being a Bank Holiday, it may be taking a little longer to process the order.

Chris