how can i find out if my order has been accepted?

[Lonnie08]

I've ordered a tablet on a pay monthly basis,there was no upfront payment required so of course nothing has been taken. I've received an email saying my order is being processed with an order number but i can't track it and i need the tablet for work so would be useful to know if i have been accepted.

also if I've been accepted when should i expect delivery?

thank you

[chloeleig]

hi i ordered an iphone 14 plus i’m just wondering if i can get some information on it please i got an email to ring to comfim a few details i have and i’m waiting on someone to give me a call back but i’m just wondering if you’d be able to help and tell me what’s going on 

[Leanne_T]

Hi @chloeleig 

Sorry we have no access to individual orders on the community, please get back in touch and the team can provide an update on the order 🙂

Leanne.

[Alisha00]

Hello Chris, 

new here. Just wondering if my order has gone through, I’ve recently placed an order today iPhone 12 , I’ve received an email of confirmation & says my order was successful. Gave me all the info ect, amount paid, and said they’d give me a text with delivery ect. 

however on the ee app after I paid my upfront cost, i went back to the ee app and in a yellow box said they’d call me within 48 hours. 
(Not me call them, they’d call me) so now I’m 
 just wondering if everything went through okay, I’m crippled with anxiety so I’m really worrying about this, probably more overthinking it all more than I should be.
thankyou! 

[Christopher_G]

Hi @Alisha00 

Welcome to the community.

That's great that you've received the confirmation email. Usually it's an email for you to call us, if we need extra information. Have you received any extra emails to say that?

Chris