credit check page not working

[axeslayer]

Trying to move from Plusnet to EE as plusnet mobile is shutting, I have added a sim only deal to my basket and filled in all details , but as soon as I click on submit all details that I enetred in the credit check section get reset to blank . I have checked every detail is correct and tried several times but it just keeps going back to blanks and I can't complete the order .

[James_B]

Hi @axeslayer,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems completing your order. Are you seeing the same issue this morning?

James

[Aw56]

I have just had this problem too this morning. I can't tell if the credit check has been done, it just goes back to the same form. 

[Leanne_T]

Hi @Aw56 

Thanks for coming to the community. 

Could you try another browser, does the same happen? 

Leanne.

[cpjbirch]

I am having the same problem occur when trying to buy a sim only plan, I've tried using a different browser and its not worked.

[Katie_B]

Hi @cpjbirch. 

I have replied to your private message. 

Katie

[NeonBlonde]

Hi,

Did you get this resolved?

[Aw56]

Yes I tried a different browser and it worked. May have been either Chrome or Edge