If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered an upgrade on my account for 2 devices. One was ordered over a week ago and the other was fine this morning. Both where upgrades and showed 14 day dispatch for them both. Why has my order from this morning already being delivered and the ot...
I’ve just received my new IPhone 13 but there was no SIM card in the pack that arrived. However it is itemised on the delivery note. Also, I haven’t received any confirmation emails etc since placing the order online Can someone please reassure me th...
What a terrible customer experience after visiting your store in Sale. I’ve been a valued customer for over 20 years and i cannot believe that after receiving a different phone to what I was expecting I’m not able to exchange the product. The experie...
Hi, I recently added am applewatch to my existing account. When ordered I was advised that this came with bluetooth earphones/earbuds (samusng I believe). When the order arrived it was the applewatch only and nothing else included. I thought that...
Why init taking so long just for an iPhone 11 to be dispatched, i know its only been a week but I've never normally waited so long for a phone to arrive, but for it not to have even been dispatched or updated at all seems strange, Thank you
Hi, ordered an iPhone 11 a week ago today as an upgrade on pay monthly and am still waiting for confirmation for delivery date . Would like to know if at this point could I change my delivery to collect in store
Hi, I pre ordered the Sony Xperia 1 IV and would like to know how to claim the free headphones offer which doesn't show anywhere on my account now. Thanks.
Hello, yesterday I upgraded both phones on my account. I received confirmation e-mails about the order. I then got an e-mail that one order was out for delivery. The phone should have been delivered today but DPD had an issue so the phone is now comi...
Read moreRead moreRead more Hiya! I’ve had an email confirmation of my order, but it states that my phone is on Back Order. Does anyone know what the current estimated lead time is on this please? It’s a 256GB iPhone 13 Pro Max in Gold. Thank ...
I placed an order for a sim only. I have had an email to say it’s on its way with my order number but haven’t heard anything since. I don’t have a tracking number to chase this up with the people delivering it. Getting worried as my current contract ...
