How should I Send old handset back for trade in?

[Chris_B]

@Rhysee47  You’ll be sent a returns package to put the device into. 

[Rhysee47]

Yes I was told that, but didn’t receive any packaging with the new handset? Should I contact to have one sent out?

[Jon_K]

Hi @Rhysee47.

The returns package is usually sent separately a few days later.

If you don't receive this in a few days I'd recommend contacting our Customer Care team.

Jon