If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, ordered an iPhone 11 a week ago today as an upgrade on pay monthly and am still waiting for confirmation for delivery date . Would like to know if at this point could I change my delivery to collect in store
Hi, I pre ordered the Sony Xperia 1 IV and would like to know how to claim the free headphones offer which doesn't show anywhere on my account now. Thanks.
Hello, yesterday I upgraded both phones on my account. I received confirmation e-mails about the order. I then got an e-mail that one order was out for delivery. The phone should have been delivered today but DPD had an issue so the phone is now comi...
Read moreRead moreRead more Hiya! I’ve had an email confirmation of my order, but it states that my phone is on Back Order. Does anyone know what the current estimated lead time is on this please? It’s a 256GB iPhone 13 Pro Max in Gold. Thank ...
I placed an order for a sim only. I have had an email to say it’s on its way with my order number but haven’t heard anything since. I don’t have a tracking number to chase this up with the people delivering it. Getting worried as my current contract ...
Hi, I decided to take advantage of the Galaxy Buds Pro offer, and chise to have them delivered to the store as I work and didn't know when they'd arrive and if I'd be in.Went to pick them up today - and they wouldn't let me have them as my driving li...
I ordered a new phone around 13 days ago and I haven't even had any update on where it is considering it said 7 days as its the Samsund Flip in Lavender. I keep getting phone calls from what looks like a spam number but I think it's be EE and they on...
I got a letter that my sim card has arrived and I did not see any sim card package enclosed with the letter. The letter I got is to indicate the payment without receiving my sim card. I order the sim since 4th June and am yet to receive the sim card.
I have placed couple of orders, i have been in touch with some CS advisors on the phone who were not helpful at all. Every time I was told different information, I was ignored every time which I feel is unfair. My order numbers are xkoxxxxxxxxx x...
Hi all! I ordered an upgrade on the 6th June and normally they deliver the next day? However, I have heard nothing from them to say when the delivery will be? Is this just the current norm? I can't phone them as my existing phone isn't working, hence...
