iPhone 14 Pro Order

[LucyAlice17]

I placed my order for the Silver iPhone 14 Pro on 15/10 and it had usually dispatched within 1 day. I've rung customer services after this but they couldn't give me a time frame.

When can I expect this?? 

[Leanne_T]

Hi @LucyAlice17

Thanks for coming here. 

Which model size iPhone 14 Pro did you order? 

Leanne 🙂

[LucyAlice17]

its the 128GB

[Leanne_T]

Thanks @LucyAlice17

The current estimated timescale for that model is usually dispatched within 14 days, and that's for people ordering today. 

The orders are all sent out on a first come, first served basis clearing the oldest orders first.

Hopefully you hear from DPD about the delivery soon.

Leanne.

[LucyAlice17]

Thank you. Is there a tracking link i can use? When i use the one on the website it says there's an error

[Leanne_T]

Hi @LucyAlice17

If you give us a call on 150, the team can check for a tracking number for you 🙂

Leanne.

[LucyAlice17]

Hi, i'm still yet to receive a dispatch email? I also can't call 150 as i'm not currently an EE member. 

Thanks 

[Jon_K]

Hi @LucyAlice17.

Have you had a text from DPD?

They'll text you when your order is ready for delivery.

Jon

[LucyAlice17]

No i've not had anything since the day i ordered

[Jon_K]

Thanks @LucyAlice17.

I'd recommend calling 0800 079 8586 to get an update from Customer Care.

Jon