How do I cancel an order?

[ralphriches]

Hi,

I am an EE constumer and today I ordered a new ps5 controller but it is being sent to an old address so i would like to cancel the order or amend the delivery address. Please advise.

Order number: xkoxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[James_B]

Hi @ralphriches,

Please get in touch with Customer Care to amend your order.

Thanks

James

[ralphriches]

Thanks,

the first part asks me mobile or broadband, which shall i choose?

[ralphriches]

Either option does not allow me to amend the delivery address. Please can you provide more help here?

[James_B]

Hi @ralphriches,

Please select the mobile option.

Thanks

James

[ralphriches]

so just call that number?

[James_B]

Hi @ralphriches,

You can either call or use online chat via the contact us page.

Thanks

James

[ralphriches]

I have been on hold for 45 mins, i do no see an online chat option on the contact us page. please can you provide a link for actual online chat? as it is a simple fix 

[James_B]

Hi @ralphriches,

To access live chat, select the 'start conversation' button under 'message us'.

Hope this helps.

James

[ralphriches]

James, there is no start conversation button or message us button on the contact us page