Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64623 Views
  • 120 replies
  • 15 Helpful

Awful

Literally lost £225 because ee cant put my address on a parcel with my work phone in its been neaely a week it i dont want it now too stressed, also ee had done exactly the same thing to a friend of mine a few weeks ago. I nearly lost my job

Rob218 by Explorer
  • 622 Views
  • 6 replies
  • 0 Helpful

iPhone 14 Pro Max upgrade

Hii thought I would treat MTS and ordered a new IPhone 14 Pro Max on the 16th September, and although I received a confirmation email that day I’ve not had any further information.can someone please confirm when it will be dispatched?thanks 

SuperNids by Investigator
  • 714 Views
  • 8 replies
  • 0 Helpful

About my order

 i am still waiting for the reply, please email and reply as soon as it done or not Thanks [Mod edit: Image rejected as it contained your order number]

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Cancel upgrade?

Does anyone know how I can cancel my upgrade?Two days ago, after much research etc, I decided to finally upgrade my phone and was told yesterday it would be delivered today The driver can't leave my phone on the doorstep, and so I would have to be in...

AdamWC by Established Contributor
  • 3479 Views
  • 21 replies
  • 3 Helpful

_

Good day i would  like to buy a smart watch  but i can't link my  current  EE plan to the watch because  its on my husband  name what do i do 

DPD have managed to lose my new phone

Hi thereSo last week I upgraded my phone from a Samsung A40 to a Samsung A53 and was told it was going to be sent via DPD. However after they failed to deliver to my house on 03/09/2022 I requested redelivery to a pickup point as I wouldn't be in for...

Order Cancelled?

I ordered an upgrade on Monday and am yet to receive any updates. I have received the trade in pack through the post, but no sign of the new phone.When I go to track the order I am unable to get any information; the upfront cost seems to have been re...

zoeyjoy by Visitor
  • 527 Views
  • 1 replies
  • 0 Helpful

Waiting for delivery

I have ordered a new phone expecting it to turn upon in a day but three days later it is not here.  As my current phone is broken I cannot receive texts so how can I know what is happening?  

trade reminder

Due to the fact that I get reminders to return my phone and I have not received a new one yet because I ordered the iPhone 14 PRO MAX and it is on the preorder, I am forced by you to send you a return package if I get a new device then I will send my...

Zeggy by Explorer
  • 523 Views
  • 2 replies
  • 1 Helpful

Where is my order

Hi, I placed an order on Tuesday and was informed it was next day delivery and I am yet to receive the order. Please can you help track the order. many thanks