Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69170 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro max 256gb deep purple

Has anyone recently ordered the iPhone 14 pro max 256gb in deep purple, did it arrive before the 21 day dispatch time? 

Lauren120 by Established Contributor
  • 908 Views
  • 5 replies
  • 0 Helpful

Help

I just want a contract phone why do I haft to jump through all these hoops

Order update

I have ordered a new phone contact but I didn’t receive any confirmation in regards to the order. How can I find out if it has been ordered 

Alev by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful

refund

hi ee  i booked my 1 phone 14 pro max i don't know how it's cancel maybe delivery issue and now i want to book again but i can't upgrade i have to wait for refund how much days it will take can you check my account please my number is xxxxxxxxxxxx [M...

Chaman by Investigator
  • 538 Views
  • 2 replies
  • 0 Helpful

registration

anybody else have problem to get order finish because i cant register? still showing me this: Reminder...You still need to add an account to My EE or visit our EE Community.came here to write so i hope it will be sucesfull.to be clear,i just register...

Mimavat by Explorer
  • 532 Views
  • 3 replies
  • 4 Helpful

order

My order for a 24 month contract along with keeping my current number has been confirmed by email but does not appear on my online account.  Should it?  I currently also have 1 pay as you go data SIM.

Karl911 by Visitor
  • 391 Views
  • 1 replies
  • 0 Helpful

Apple Watch Ultra Delays

Ordered Apple Watch Ultra on 11 September, got the immediate xko** order number and ‘it’s on its way’ message, then nothing…….Over 5 weeks now and no communication whatever from EE, anybody heard or received one yet?

Bazd13 by Explorer
  • 786 Views
  • 3 replies
  • 1 Helpful