iPhone 14 Pro Max Update!

[Claire0502]

Considering it's on a "first come first served basis" I ordered my new iPhone 14 pro Max, 2 weeks ago and no update on delivery. My partner who is new to EE ordered just last Thursday and his is being dispatched today, just 4 days later! And I can't get a time scale on mine. 😞  how long are people waiting, ordered silver 128gb?

[IkeI]

I ordered the deep purple 128gb on the 17th of October and still nothing! 

I've read people ordered theirs much later after mine, same model and colour and received theirs.

I've already asked for compensation from EE, any further than this week and I'll definitely be asking to speak to someone higher for more. It's ridiculous. 

[Claire0502]

I just don't understand how they are saying it's on a first come first serve basis when it clearly isn't! I have been with EE for 5 years but my partner just joined last week and he'll get his brand new phone everyone else has been waiting weeks for!

[Leanne_T]

Hi @Claire0502 

The current expected guidance is to expect dispatch within 28 days.

Once your order has been dispatched, DPD will be in touch to arrange delivery. 

Leanne. 

[Claire0502]

I was advised 21 days?

[Leanne_T]

Hi @Claire0502

This guidance is for new orders on the EE Shop. 

What date did you place the order? 

Leanne.

[Claire0502]

8th November. Please advise?

[Leanne_T]

That was the correct guidance for when you placed your order @Claire0502 the EE Shop will show for any new orders. 

Once your order has been dispatched, DPD will be in touch to arrange delivery. 

Leanne. 

[Claire0502]

So 21 days was the correct guidance I was given? Thanks

[Leanne_T]

This is showing expected dispatch within 21 days for the date given @Claire0502

Please keep an eye on your order tracker for any updates 🙂

Leanne.