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Upgrade order

Norrahs
Investigator
Investigator

‎27-11-2022 09:24 AM

Hi 

I ordered a blue iPhone 14 128gb yesterday as I upgraded my phone. M had email with the order and they took the £30 upgrade fee. 
but no more. My account is still showing I can upgrade and no further emails. Tried the tracking but it isn’t working. 
will I get another confirmation email with delivery date? 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎27-11-2022 09:43 AM

Hi @Norrahs 

Which iPhone 14 did you order? 

If you ordered over the weekend your order likely isn't processed yet. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Norrahs
Investigator
Investigator

‎27-11-2022 09:48 AM

Standard iPhone 14 128gb in blue 

0 Helpful
Christopher_G
EE Community Support Team
In response to Norrahs

‎27-11-2022 11:48 AM

That phone is in stock, @Norrahs. If you don't hear from DPD tomorrow, I would recommend speaking to our Mobile Care team.

Chris

Norrahs
Investigator
Investigator
In response to Christopher_G

‎27-11-2022 12:00 PM

Thanks 👍

0 Helpful