Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69651 Views
  • 120 replies
  • 15 kudos

I placed my order on the 9/10/22

I placed my order on the 9/10/22 and it said it would be with me within 7 days, it has been over 2 weeks and nothing has changed, is there anyway to get a more accurate update on my order??

Friends and Family code not being accepted

Trying to upgrade to a new SIM only plan and apply a Friends and Family discount code - the (texted and correct) code is not being accepted at the “enter promotion code” stage. Called 150 - they can’t sort it. Looking through these support pages it s...

Where’s my order

Placed an order last week for I phone 14 ….money has been taken and no phone… no delivery date … nothing ??

apple watch ultra order is coming soon message

Hi I ordered an apple watch ultra with dark divers band and have been waiting for it to arrive like manyyesterday I got a text message from EE saying good news your order is coming soon but I have noticed I get a text message every 7 days from EE reg...

Darren707 by Investigator
  • 1223 Views
  • 6 replies
  • 0 kudos

New iPhone 14 pro max

Hello, hope you are okay? I have ordered the new iPhone 14 pro max in gold, do you happen to know how long roughly the wait is please? thank you kind regardsBrooke

SIM card delivery

If I have been promised that a replacement sim card will be delivered to me , is that actually true? I have waited all day. I was told last night by Ee that one would be delivered to me today between 8 -12pm. It doesnt look as if one is coming. It is...

Trying to join EE

I am trying to join EE and its not letting me set up a account  

Andy511 by Visitor
  • 515 Views
  • 2 replies
  • 3 kudos

Upgrade delivery not turned up

I upgraded my phone on the 13th October and I haven’t heard anything about it since and i was wondering when I would get it ?

Gavinm1 by Visitor
  • 408 Views
  • 1 replies
  • 1 kudos

Where i my new phone

hi i ordered a new phone on Friday 21st October got a comfirmation e-mail but have heard nothing since looking on my account i can see the new number but still have no phone or any other e-mails