Verification PINs during online purchase not going through

[stompgal87]

I upgraded to a new phone online today and I successfully received a verification PIN to my phone's number. I also tried to upgrade to a new tablet and smartwatch today, but the verification PINs didn’t go through to the numbers of my current tablet and smartwatch. Has anyone else had this issue?

[Leanne_T]

Hi there @stompgal87

Thanks for coming here.

If you are not receiving the PIN codes, please call us on 150 and the team will help you upgrade 🙂

Leanne.

[stompgal87]

Thank you Leanne.

I am also currently receiving help from Inna via direct message on the EE Twitter account.

[Leanne_T]

No problem @stompgal87

Hope you get this sorted 🙂

Leanne.

[stompgal87 · Accepted solution]

To give an update, I would like to give a special mention to Inna, Jess and Craig in my Twitter DMs for helping me upgrade to my new iPad mini and Apple Watch Series 8. Both items arrived today - a day earlier than I expected them to.

[Leanne_T]

Great news @stompgal87

Thanks very much for coming back and letting us know 🙂

Have a lovely week!

Leanne.