Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55495 Views
  • 118 replies
  • 15 Helpful

Newbie

Hi I’m new to EE waiting for my device to arrive. I sadly got scammed so new number too and new network after hearing about lots of positive reviews 

Mandybee by Investigator
  • 394 Views
  • 5 replies
  • 0 Helpful

No Confirmation email

I have made a Phone order from EE and haven't received a confirmation email regarding my purchase. I've tried calling the mobile order helpline and it doesn't recognise the number so I am unable to proceed any further. I was wondering if there is any...

Ikram03 by Investigator
  • 525 Views
  • 4 replies
  • 0 Helpful

Upgraded Wednesday via phone no tracking given yet.

Hi I upgraded my i phone last wed morning via phone which was in stock. I've had emails regarding contract but nothing re tracking info and its Monday. I appreciate its Bank hol weekend but surely tracking should show something, it says error cannot ...

how long does delivery take

i ordered a samsung A33 on 08.04.2023. my phone has broke and was due an upgrade. i have had no further communication, tracking order option is not available on my EE and i have no phone to make any calls!! 

Phone order

Ordered a phone upgrade a few hours ago , but have not received a order confirmation email or text and no expenses have been withdrawn. How do I know the order has properly went through. All it said was thank you for your order and then showed my bas...

aWaugh by Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful

Phone

Hello , I ordered a iphone 14 pro max yesterday and I’ve not had a email saying it’s out for delivery, but I had a text this morning saying ‘ Hi from the EE Fraud Team. If the device you receive isn't the same as the one you ordered, please call us o...

MyaJadex by Explorer
  • 600 Views
  • 2 replies
  • 4 Helpful

Resolved! Google ear pods

I have just recieved my upgrade of a Google pixel 7. When I chose this phone it was partly because it came with free ear pods. The ear pods have not arrived and they are not listed on the delivery note. Has anyone else had this problem

Claremd by Visitor
  • 476 Views
  • 1 replies
  • 3 Helpful

Resolved! Nreal Air

Hey, I've tried to see if I can purchase these on both the EE store and the EE app. Unfortunately the page doesn't load. I was wondering if these are still available to purchase through EE

Karrlie by Visitor
  • 824 Views
  • 1 replies
  • 2 Helpful