Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61673 Views
  • 118 replies
  • 15 Helpful

iPhone 16 pro max order cancelled

I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...

Baccyboi by Visitor
  • 408 Views
  • 1 replies
  • 0 Helpful

I need a clarification before I order a new phone

I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still...

Cyrus101 by Visitor
  • 517 Views
  • 3 replies
  • 6 Helpful

Phone

ordered a phone on friday and got an XKO number, however it isn’t letting me track my order ? 

Resolved! iphone

I have ordered  iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now  

Resolved! Upgrade now not wanted!

Bit random but looking for ideas please! Got my husband an iPad couple of years ago; the contact has just ended so I upgraded on Christmas Eve to a 2024 Apple iPad for him. But he doesn’t want it, thinks it’s a waste of money as he’s happy with his c...

LornaB5 by Investigator
  • 590 Views
  • 4 replies
  • 3 Helpful

Delivery Address

I just competed an order of a device over the phone. Originally the phone was going to be delivered to my home address but due to work I wouldn’t be home for it to be delivered. I told them this before they completed the order and they changed it to ...

Resolved! Waiting for package to return to EE

Ordered a laptop on last week and couldn't accept the delivery. I was told on the phone that I should call DPD and that if the laptop is returned and I could request it to be redelivered.DPD hasn't updated since 20th, where it was at the London dockl...

How long does it normally take Likewize to confirm your trade in?

Hi AllI traded in my iPhone 14 Pro as part of an upgrade deal on the Pixel 9 Pro XL - there was some confusion as EE sent me 2 separate trade in envelopes with 2 separate quote ID's, this slowed down the process as I had to get EE to cancel one after...

Etchee by Explorer
  • 1111 Views
  • 5 replies
  • 1 Helpful