Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55483 Views
  • 118 replies
  • 15 Helpful

Latest IPhone Delivery update !!!!!

Hello AllI have a confirmed update to share.  Just quickly recap I have ordered directly from Apple within 8 mins of pre orders going live on Fri 13th. iPhone 16 pro max 1TB White Titanium - Delivery expected 20th Sept (Launch Day) iPhone 16 pro max ...

Aij615 by Established Contributor
  • 1803 Views
  • 0 replies
  • 1 Helpful

Cancel instore preoder for iPhone 16.

Hi,Just pre-ordered an iPhone 16 instore yesterday, which I now need to cancel. I paid the £30 upfront fee. The phone won't be delivered/shipped to the store until 20th September.I've rang to cancel. However, I've been told I need to do this instore ...

TS2502 by Explorer
  • 470 Views
  • 3 replies
  • 1 Helpful

Online order

I made a online order and paid upfront cost and then I had a email to say ring us to discuss what does that mean 

Credit check for international student

Hey I’m a international student in london i just arrived two days ago can i get a phone on contract as I don’t have any credit history but I’ll buy your plans for contract

Resolved! Pixel 9 Pro order

I order a pixel 9 pro last Wednesday with the standard delivery (3-5 working days). It is now 5 working days since I ordered as Monday was a bank holiday and I have had no updates.My EE order tracking has just been saying order dispatched since Thurs...

Jamie2699 by Investigator
  • 2366 Views
  • 15 replies
  • 2 Helpful

iphone 16 preorder - error occurred

Hi, I preordered the iphone 16 pro yesterday and I received an SMS advising that an error has occurred and to contact CS. I was on hold yesterday for 2 hours and was told that there is a problem with the 36 month contracts and they were unable to con...

chlgw44 by Explorer
  • 581 Views
  • 3 replies
  • 3 Helpful

Order cancelled

I upgraded online to iPhone 16 pro, today I received a message saying my order has been cancelled 

Jimmy777 by Visitor
  • 910 Views
  • 2 replies
  • 1 Helpful

Order cancelled by EE but payment still taken

Hello,I have tried to preorder the iPhone 16 pro max on a pay monthly contract, I went through the process to the point where it requires the initial £30 up front payment which I paid and then the site just went blank on me. I rang EE straight away a...