Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61603 Views
  • 118 replies
  • 15 Helpful

Being ripped off by EE

Im being ripped off by EE for a set of headphones i never received iv wasted over 10 hours of my life on calls and chat  to them multiple times and they keep saying its sorted and they will remove them but my bill has now jumped up nearly double and ...

EE’s “Best Customer Service” Claim Is a Joke

I am beyond disappointed with EE’s handling of my recent complaint. On 4th December, I placed an order for a tablet with a promised delivery timeframe of 14 days. Not only was this completely ignored, but EE also canceled my original order without my...

Bcyrex by Investigator
  • 1374 Views
  • 11 replies
  • 6 Helpful

Resolved! It's been 3 days since I ordered my Esim

Hello, I ordered my Esim three days ago, and I got a confirmation email but that is all, no Esim, no option for anything in the EE app, I cannot contact through phone and I've been trying to get the live chat to work but it never pops up , I just nee...

Tilx by Visitor
  • 497 Views
  • 1 replies
  • 0 Helpful

iPhone 16 pro max order cancelled

Hey, on the 25th I placed an order for a new phone with a downpayment of £130. I had a confirmation email however about an hour later I received a text sms saying my order has been cancelled and I should place a new one fro. the website. Literally no...

Lenora by Explorer
  • 622 Views
  • 3 replies
  • 0 Helpful

Resolved! Just placed an order for iPhone 16

Just placed an order and paid 30£ upfront however no confirmation details or email and also no order number this looks like a scam ...This is ridiculous I can't track progress .... But yet you have my money  Really need some help 

Sarah512 by Visitor
  • 466 Views
  • 2 replies
  • 0 Helpful

Resolved! Christmas Day order

Hi I have ordered a new upgrade Christmas Day. I have recieved my confirmation email, I would just like to see when the earliest dispatch date would be as it says within 1 day but I understand with the Christmas period. thanks 

Jordtodd3 by Investigator
  • 466 Views
  • 1 replies
  • 2 Helpful

Cannot check out

I’ve tried to buy a SIM card on the EE website got as for as the credit check where it paused the window whilst it tried to contact my card so I left the window open and my phone Turnt off whilst it did its thing I came back and it had put me back to...

Harvey39 by Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful

No Confirmation Email

Hi,I ordered a Samsung Galaxy S22 (Bora Purple, 128GB) with a new contract earlier today but have not received any form of confirmation. After fulfilling the order it directed me back to the first page of the checkout process, but I didn't try again ...