Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51704 Views
  • 117 replies
  • 15 Helpful

Placed a order

Hi I placed an order yesterday but I received this message Hi from EE. A reminder message. An error occurred with the order you placed online. Sorry about that. Please call us on 0800 956 3045 today so that we can fix the problem and get your new dev...

issue with order

Hi, i ordered an iphone 15 pro max and i got an error message sent to me so i called up and the man was very helpful and confirmed my order for me but then the next morning i got the same error message. why is this? is my phone going to even get deli...

6grl by Contributor
  • 3061 Views
  • 15 replies
  • 1 Helpful

Sim only delivery

I thought Royal Mail deliver SIM card. But I have a DPD tracking notification saying my parcel has arrived at DPD distribution centre and due for delivery tomorrow?  

About my order

Hello sir/madami had placed an order on 12th of April but i haven’t received any update about my order yet

How to do trade-in deals properly

I have no idea if EE are still working with Likewize for their trade-in deals, I hope not for the sake of EE and EE's customers. Back in August when the Samsung Galaxy Z Fold 4 was released, I did a deal with EE trading in my Z Fold 3. The process di...

grsdev by Expert Contributor
  • 1642 Views
  • 10 replies
  • 0 Helpful

Resolved! refund

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now t...

pen6363 by Explorer
  • 416 Views
  • 3 replies
  • 1 Helpful

Offcom deadlock letter

Having a complete nightmare with EE. Sales person in retention  lied about contract on my phone and watch. Spent hours on the phone and told it has been rectified time and time again when if hasn’t. Any complaint opened gets closed without even speak...

YeurbJg by Explorer
  • 999 Views
  • 5 replies
  • 1 Helpful

Order

how long does it take to get to my address [Edited: Removed order number from the title]

Valeoion by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful

Auto cease

Hi I've recently started a plan for tv and broadband and I'm waiting for the TV box and WiFi box to turn up. I have checked my orders to see if there have both been dispatched yet and in my orders it was says my order has been cancelled even though I...