26-07-2024 10:42 PM
Hi,
In October last year I purchased the Xbox series s bundle with the gaming pass for 24 months for £21/month, I still haven’t received the gaming pass for this. When am I expected to receive this as it’s been 9 months now.
I’ve tried to redeem numerous times since December on the website ee.co.uk/xbox but after entering my phone number and the one-time passcode I receive an error that states “We are experiencing technical problems right now, please try again later.”
Thank you
27-07-2024 09:02 AM
Morning @xxchristenxx
Thanks for coming back to the community 🙂
Do you have the Game Pass add-on showing in your EE account?
Speak soon.
Leanne.
27-07-2024 10:51 AM
Hi Leanne, thanks for getting back to me
I don’t see anything in my account relating to the game pass, but on my phone plan it’s got the tech add-on there. I’ll attach a screenshot.
Thank you
27-07-2024 11:02 AM - edited 27-07-2024 11:02 AM
Thanks @xxchristenxx
If the Game Pass is not showing, please call us on 150 and the team will help you get this sorted and set up 🙂
Leanne.