Xbox series s bundle - no game pass

[xxchristenxx]

Hi, 

In October last year I purchased the Xbox series s bundle with the gaming pass for 24 months for £21/month, I still haven’t received the gaming pass for this. When am I expected to receive this as it’s been 9 months now.  

I’ve tried to redeem numerous times since December on the website ee.co.uk/xbox but after entering my phone number and the one-time passcode I receive an error that states “We are experiencing technical problems right now, please try again later.”

Thank you

[Leanne_T]

Morning @xxchristenxx 

Thanks for coming back to the community 🙂

Do you have the Game Pass add-on showing in your EE account? 

Speak soon. 

Leanne.

[xxchristenxx]

 

Hi Leanne, thanks for getting back to me

I don’t see anything in my account relating to the game pass, but on my phone plan it’s got the tech add-on there.  I’ll attach a screenshot. 

Thank you 

[Leanne_T]

Thanks @xxchristenxx 

If the Game Pass is not showing, please call us on 150 and the team will help you get this sorted and set up 🙂

Leanne.