Xbox game pass activation code

[ScottD501]

I haven’t received an activation code for my recent purchase for the game pass ultimate 

I purchased series x that comes with 24 month of game pass ultimate and also £70 re game card but I’ve only received a code and pin for the game card and not the Xbox game pass 

please could I have some assistance with getting a code

[Leanne_T]

Hi there @ScottD501 

Welcome to the EE Community. 
Please try going to https://ee.co.uk/xbox and enter the mobile number you used when ordering or the EE number of the account you added the Xbox to, and confirm the PIN. You should see the Game Pass there with an activate button. Once activated this will be take you to Microsoft to complete the setup.
If you have any issues please try loading the page on data rather than Wi-Fi and on another browser.

If you are unable to get set up following these steps, please get in touch with our tech guides and they will be happy to help. 

Leanne. 

[ScottD501]

Hi leanne

the first link doesn’t work and the tech guides don’t seem to offer me options for my query 

[Leanne_T]

Hi @ScottD501 

Thanks for coming back to me. 

This link should work for you ee.co.uk/xbox could you try this and see if you can get set up? 

If you have any problems, please select any of the options for technical support and a guide will get this looked into for you. 

Leanne.

[ScottD501]

Hi Leanne that link also doesn’t not work just gives a 404 error message 

[Leanne_T]

Thanks for trying this @ScottD501 

If this is not working, opening the link in a new browser should take you to the Enter EE Number page. If you get any errors, please give us a call and the team will be happy to help you get set up 🙂

Leanne.

[ScottD501]

Thanks for the support in trying to resolve this but unfortunately this still doesn’t work I will call and speak with someone to try and fix 

[Leanne_T]

I'm sorry I could not help you get this resolved @ScottD501 

Please let me know how you get on after speaking to the team 🙂

Leanne.