Where's my order?

[stewbear80]

Hey, I ordered an (early) upgrade a week ago and haven't received any further Comms since the original confirmation email... So unlike 'the UK's best network' which is usually pretty hot of the mark in sending new stuff.

The order isn't in my EE account. Tracking on the EE site brings back zero results. The digital help thing isn't helpful as it points me back to the track page. And nobody seems to answer my 150 call.

Being an early upgrade, I've paid a bit extra and would just like to know that my order is in the system and a rough date when it might be dispatched. Getting a little worried that it's slipped through the net?

Any help much appreciated x

[Mikethorpe27]

Currently waiting for a black iPhone 16 128gb

Mike Thorpe

Sent from my iPhone

[Peter_W]

Cheers @Mikethorpe27, I've had a check of our guidance on this and it's definitely showing as in stock at the moment.

We don't have access to your account via this forum, but if you reach out to our customer care team, they'll be able to check for sure what's happening with the order on your account. 

Very occasionally online orders need to be pushed through manually, but if this was the case they'd be able to help sort this via your XK order reference number.

Peter

[Mikethorpe27]

Thanks Peter
Mike Thorpe

Sent from my iPhone

[Peter_W]

Cheers @Mikethorpe27. 

Please keep us posted on how you get on 😊

Peter

[Mikethorpe27]

Apparently my order didn’t get processed so now reordered.


Mike Thorpe

Sent from my iPhone

[Peter_W]

Cheers for the update @Mikethorpe27, I'm glad to hear that our team managed to get this sorted for you. 

This handset is showing as in stock for as soon as next day delivery, so this should be with you really soon 😊

Peter

[HNOOR1]

This is happening to me as well. 

[Linzi_H]

Hi @HNOOR1 

Welcome to the community.

What device have you ordered with us for your upgrade, and what date did you order this from us? I can double check the stock information for you.

Linzi 😊

[HNOOR1]

Hello,

I ordered a Samsung Galaxy s24 Ultra with a pay monthly contract. 

Thank you. 🙂

[HNOOR1]

Sorry, I forgot to mention the date: 02/11/2024