Upgrade calling nonsense

[paullec78]

Never had a company make you call them because you make a purchase.  10 years and upgrade phone online to get the std call to progress order email. 

4 times tried to ring and lastly get a voice saying " 2 hrs wait" . Seriously, do EE expect customers to constantly try to ring them ?   

[Schockwave]

@paullec78 , you should have stayed on the line if the message said 30 minutes this morning, unfortunately this happens with most places you ring, this is why I choose a time when I am likely to get through or leave it until I can within 30 minutes.

[peterjpt]

I have had an "end of contract" email from EE which says click link to find out more about an upgrade at lower cost than dropping-off contract price. The link goes to a message saying "technical fault" ring this number .........

What do I get - There is a 30 minute wait to speak to one of our guys. (no girls?)

It seems the only way to avoid the "no contract period" price is to sign-up to cheaper Vodafone and they will terminate my EE relationship (will they have to wait 30 minutes??)

[Rach_H]

Hi @peterjpt,

We want to find you the very best option when it comes to your upgrade, so I'm sorry to hear you're having trouble with using the link, and there has been a long wait time when you've called.

Do you still have the same issues with the link if you try clearing the cookies and cache?

Is the wait time still the same regardless of when you try calling?

Rach