13-08-2023 07:18 PM
received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?
Solved! See the answer below or view the solution in context.
16-08-2023 10:32 AM
no they did not,it was located with my original order number
16-08-2023 10:59 AM
Hi @Lori11,
Did the team try searching for your account using your name and address, rather than the order number?
James
16-08-2023 11:04 AM
they located my account by taking full name and postcode as well as order number
16-08-2023 11:05 AM
but when i contacted today in customer care chat,my order cantbe located
16-08-2023 11:15 AM
I'd recommend contacting our sales team directly on 0800 956 6000.
If they're unable to locate your order, they'll be able to place a new one for you.
16-08-2023 11:35 AM
im unwell and unable to call
16-08-2023 11:49 AM
I'm sorry to hear you're unwell. Do you have a friend or family member who could speak to the team on your behalf? (They'll just need to confirm a couple of security questions with you before accessing your account)
16-08-2023 11:51 AM
unfortunately not. I just want a defnitive answer on my order without conflicting advice
16-08-2023 12:04 PM
If you're unable to call, I'd recommend speaking with our chat team again who may be able to check in with the sales team on your behalf.
16-08-2023 01:37 PM
literally just done this and they told me they could not do this for me.im so close to cancelling my order,its very frustrating
