Successful EE order ref: xko

[Lori11]

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

[Katie_B]

Hi @Lori11. 

Your order has been received and is being processed. If there is an issue with your order our team will be in touch. 

Katie 

[Lori11]

Thankyou Katie 🙂 does this mean i have passed the credit check or is this done at a later stage

[Katie_B]

Hi @Lori11. 

I am unable to confirm if your order has been successful but I can confirm if you have received an email your order has been received. 

If there are any issues please be assured our team will let you know. 

Katie

[Lori11]

Hi lorraine

We are processing your order and will let you know when your items will be dispatched.

We will send you a delivery update text to:  

thisis theemail i received,doesitmean credit check is passed?

[Katie_B]

Hi @Lori11. 

I believe this means your order has been accepted and is now being prepped for delivery. 

Katie 🙂

[Lori11]

i still cannot track my order and when i call customer care  im sent in a loop then cut off as cant locate my order.I just want to speak to an actual human being who can update me on my contract/device before i apply elsewhere. Quite disappointed in the lack of communication

[Katie_B]

Hello @Lori11. 

Since the last update have you received any information regarding your delivery?

Katie

[Lori11]

no i have not.i last had an email on sunday when i ordered

[Lori11]

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. 

this is the error message i get when trying to track it