Successful EE order ref: xko

[Lori11]

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

[Katie_B]

Please could I confirm what it was you ordered @Lori11?

If you could also tell us the colour and memory size so I can check the stock level and delivery guidance. 

Katie

[Lori11]

iPhone 13 5G 128GB Midnight

[Katie_B]

Our stock is showing as the phone is available and to expect despatch within one day @Lori11. 

I am unsure why no further updates have been provided, I do apologise. 

Have you tried calling our sales team for an update on 0800 956 6000?

Katie

[Lori11]

es im unable to locate order,they advised  to try live chat/the community or to contact digital sales,ive done all this and getting nowhere and frustrated now

[Katie_B]

We have no account access here on the community so we are unable to locate an order @Lori11. 

Our customer care team will be able to search with your delivery details. Did the team provide you with a number for digital sales?

Katie

[Lori11]

yes but they were unable to locate my order/advise. does this mean my orders cancelled?Im unwell in hospital and cannot keep chasing this up on the phone to get nowhere. The only reason i picked the device was i wanted quick dispatch and i need a phone replacement to maintain contact with family while in hospital.Surely someone cancheck?

[Katie_B]

Hi @Lori11. 

I am sorry to hear this. 

Has any upfront payments been taken?

Katie

[Lori11]

no,it was on offer of zero upfront cost

[Katie_B]

Did the team ask for your XKO number @Lori11?

How did the phone call end, what was advised by the team regarding next steps?

Katie

[Lori11]

yes they did.they advised to ask the community or live chat.I just want an order update without  being sent in circles.