Solved: Successful EE order ref: xko - Page 5 - The EE Community

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

62 REPLIES 62

Were they able to locate your order @Lori11?

James

my account was located and showing still pending whatever that means

when i spoke to someone else yesterday i was told all checks were complete and it was awaiting pickup for today

That sounds positive @Lori11

If it is being dispatched today, you'll receive a text message from DPD before 11am tomorrow with a tracking reference number and an estimated timeslot.

James

i am now being told on chat that order declined due to credit check????I was assured yesterday all checks complete and i had passed security checks??????

It sounds like your application was referred for approval, rather than accepted, and the review has now been completed.

I'm sorry it wasn't successful on this occasion.

James

Hi Katie I’m having this same problem 😞

Have you received an email to advise you have been declined?

Please could you provide more details on the problem you are having.

Katie

I got a mail saying

Order number: xkoxxxxxx

Order date: 4 Feb 2024

Hi Y….

We are processing your order and will let you know when your items will be dispatched.

Your paperwork will be available through your EE account after despatch. Download the EE App and register. If you are unable to access EE, please call us on 0800 956 5029 to request a copy of your documents.

We will send you a delivery update text to:

and someone had this similar issue due to the credit check she failed so I just want to know if I passed or not

Thanks for providing more information @Arthsza.

This is a confirmation of your order being received.

If there is a problem with your order the team will be intouch.

Katie