20-03-2023 09:40 PM
When I input my details in the 'Personal Details' section of the checkout I get the following warning modal (screenshot attached) which indicates that one of the fields was left blank or incorrect. I am certain that I have filled out all the fields correctly but I keep getting this warning message which prevents me from completing my order. I have been trying most days for nearly a week now to do so.
I cannot complete my order over the phone ( I tried this, but the discount code I am applying can only be applied online ).
I have tried 3 different browsers, incognito mode, clearing cookies, history, and local storage. No result.
I have tried checking out without the discount code applied, to see whether this was causing the problem. The same problem still exists.
I called support on 150, who said that they were aware of some issues which should be fixed later that day and to try again later. This was 5 days ago now and the same problem still persists. I doubt that the issues they mentioned were related to this. I see someone else reported this problem a few years ago and there is no solution proposed on the thread - https://community.ee.co.uk/t5/Orders/Unable-to-continue-checkout-process/td-p/832481
Please could you help me with this?
Thanks
28-11-2024 06:03 PM
Yes. The issue is your website. Quite a few other users are having similar issues.
Also browsing to https://ee.co.uk/bills-payments/mobile/your-bills repeatedly fails to show the bills.
Really fed up with the shoddy service.
29-11-2024 10:09 AM
@nigelapt Thank you for confirming what you have tried, I understand it can be frustrating I am sorry you are having this issue. I would recommend giving our team on 150 a call to advise of the issues you are having and they can run some checks and raise a ticket to investigate the issue.
Alex
21-12-2024 06:34 PM
Hi
I’ve got the same issue. I’ve tried on a google pixel and iPad. Is there a resolution? I’m trying to sign up for a contract to give you guys money for 18 months.
cheers
22-12-2024 09:19 AM
Hi @RichG7
If you've tried on a couple of different devices, it sounds like it could be an issue with your account. I recommend speaking with our Mobile Care team so they can look into this and help you get your order through.
Chris