Store down for maintenance as credit check completed?

[N4th92]

Hi!

just placed an order for EE BB and Sim Only. Got to the landing page saying I need to pay £20 deposit due to result of credit check. 

clicked that I agree and to go onto next page to pay said deposit and complete order - store down for maintenance!

I have checked my credit file and they have done both soft and hard checks so I daren't place another order as I dont want 4 checks being done plus the risk of the second order declining.

what do I do? if I call tomorrow can they push the order through without a second check?

thanks to anyone reading and replying

[N4th92]

If i place an order separately for a sim, would a whole new check take place or would the already completed and passed check still apply from an hour or so ago?

[Linzi_H]

Hi @N4th92 

Welcome to the Community! 

Yeah, I think it's best to call directly rather than try to place any orders again. That way, our team can review the details and advise you of the next steps. See our Contact Us page.

Linzi 😊