Still waiting for my order

[Bogson]

I ordered a phone and SIM card with monthly plan, upfront is payed and I still waiting for dispatching. I done that on 10 of march and we have 12 and no more info. Suppose be at my address 

[Debbie_G]

Hi @Bogson.

Welcome to the community.

I know you'll be keen to get an update on your order.

Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?

Debbie 🙂

[Bogson]

It's new. And when I check tracker it's says back order confirmed 

[Debbie_G]

Thanks for getting back to me @Bogson.

What phone, including the colour and storage version did you order?

Debbie

[Bogson]

Google pixel 9 pro fold obsidian 256 GB 

[Debbie_G · Accepted solution]

Thanks @Bogson.

This model is currently showing usually dispatched within 14 days.

DPD will be in touch with tracking details once the order has been dispatched. 

Debbie