Site gone down as I’m paying upfront cost?

[Radda11111]

Hi there,

I processed my payment of £30 upfront and then it seems the site just went down and froze? I’ve had no email confirmation of anything and I’m getting worried that the moneys gone to no avail.

I don’t even have an order number to reference? What is going on? 🤦🏻

[James_B]

Hi @Radda11111,

Welcome to the EE Community. 🙂

Have you received a confirmation email overnight?

Is the payment showing as pending or completed in your banking app?

James

[hbomb86]

this has happened to me but it never left my account and returned to my available balance no problem and recieved a call off ee and ended up with a phone on contract with no upfront cost so all ended well