Welcome to the Community, @annietree70
When you mention awaiting a SIM, is this a replacement SIM for an existing contract, or a brand new contract that you've ordered?
If it's the former, I'd recommend heading to the Help section of the EE app, where you should be able to contact our Messaging team for an update on the delivery.
For brand new orders, you'll be best giving us a call, select the options for mobile billing, then when connected to a Guide ask to speak with Digital Sales.
Peter
