Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SIM Only Order Tracker Error & Delivery Inquiry

zekitas
Visitor

‎06-06-2026 01:48 PM

Hi everyone,
I placed a SIM-only order on the EE website 2 days ago. However, whenever I try to check the status using the online order tracker, I keep getting an error message saying 'Sorry, that didn't work! Please try again.'
Since it is a SIM-only order, I cannot track it. Could a community moderator or an EE guide please check if my order has been dispatched yet? I can provide my order reference number via private message (DM).
Thank you!
0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-06-2026 01:51 PM

@zekitas : SIMs are sent by Royal Mail 2nd Class w/out any tracking.

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Related Content