Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they gave me the email address of likewize and so I sent them an email.
How long does it take for them to turn stuff round ?
Reading other queries on here it seems this is quite a common situation. I don’t want to run out of time to send back the old phone. As of yet there’s been no messages to indicate any time limit being reached.
Thanks.
